Find quick answers to the most common questions about our IPTV service
Ordering an IPTV Subscription is easy, just go to iptv.promo/price and follow the instructions.
Our system is fully automated and you'll receive your subscription details by email immediately after paying.
Login to the Client Area using your subscription ID (sub_*****), click the RENEW button and follow the instructions.
If you don't need your subscription anymore, just let it expire and it will be canceled automatically.
YES! We firmly believe that customers should have the opportunity to experience our services before committing to a longer subscription. For this reason, we provide a complimentary Free IPTV Trial for your convenience and satisfaction.
Your subscription details were sent to the email address used on the payment form.
You can access and manage your IPTV subscription on the Client Area.
We support all devices, apps and platforms. You can watch IPTV.PROMO channels on Smart TV, PC, Mac, iOS, Android, MAG, STB, Enigma2, Formuler and many more.
Check out our IPTV Device Setup Tutorials for step-by-step guides.
You can add unlimited devices.
PRO subscriptions allow you to watch one channel at a time, while MULTI subscriptions allow you to watch two channels at a time.
Both PRO and MULTI subscriptions include 17,000+ channels, VoD, VIP Channels, TV Guide and allow unlimited devices, but with PRO you can watch 1 channel at a time while with MULTI you can watch 2 channels.
PRO subscription usage example:
MULTI subscription usage examples:
Notes:
Login to the Client Area using your Subscription ID and add your MAC Address at the bottom.
http://live.iptv.promo:22461/c/
NO, but it depends if your ISP censors IPTV. BT, Telefonica and Virgin censor IPTV and you'll need a VPN to watch our channels.
YES, we fully support and welcome VPN usage.
We support a wide range of operating systems, Smart TVs, set-top boxes and apps.
Operating Systems: Windows, Android, iOS, macOS, Linux, Raspbian, Solaris
Smart TVs: Samsung, LG, Philips, Sony, Thompson
Set-Top Boxes: Nvidia Shield, GigaBlue, Enigma2, Starlive, MAG (all models), Amazon Fire TV Stick, Formuler Z8, Dreamlink T2, Xiaomi Mi Box, Roku, and many more.
Apps: Smarters IPTV Player, Kodi, VLC, Free TV Player, MyIPTV Player, Smart IPTV App, GSE IPTV Player, Perfect Player, TiviMate, OTTPlayer, and all M3U/M3U8 IPTV Players.
Buffering (freezing) is related to the speed and stability of your internet connection, not to our streaming servers with 10Gb upload links.
The most common causes are low or unstable internet, other users hogging bandwidth, wrong LAN setup, or weak WiFi signal.
Anti-Buffering Tips:
A minimum connection speed of 25 Mbps is highly recommended. Test your internet stability at ping.canbeuseful.com.
IPTV.PROMO EPG (TV Guide) can be accessed via:
http://live.iptv.promo:22461/xmltv.php?username=[USERNAME]&password=[PASSWORD]
Replace [USERNAME] and [PASSWORD] with your real credentials.
We have no control over declined credit card payments as the process is handled by a 3rd party, but here are some tips:
Our support team is here to help. Most tickets are resolved within 4 hours.
